Shipping & Returns

A legal disclaimer

Please read these shipping policies carefully before placing an order for Semoss Gel products. By placing an order with us, you agree to comply with and be bound by the following terms and conditions:

Shipping Policy - the basics

Our shipping policy ensures a smooth delivery experience. Choose from standard, expedited, or international shipping options, with estimated times provided. Costs are based on weight, destination, and chosen method, while additional fees may apply for international orders. Ensure accurate delivery details to avoid delays, though we're not responsible for issues arising from incorrect information. Tracking is provided for most shipments, allowing you to monitor progress. While we strive for timely delivery, please note that delays may occur due to external factors beyond our control. For lost, stolen, or damaged shipments, contact the carrier directly. Please review our complete shipping policy for more detailed information.

What's included in the Shipping Policy

1. Shipping Methods: We offer various shipping methods for the delivery of our products, including standard shipping, insured shipping, and international shipping. The available shipping methods may vary depending on your location and the product ordered.

2. Shipping Times: Shipping times provided are estimates only and are not guaranteed. While we strive to ship orders promptly, we cannot guarantee delivery dates or times. Factors such as carrier delays, customs clearance, and weather conditions may affect shipping times.

3. Shipping Costs: Shipping costs are calculated based on the weight of the package, shipping method selected, and delivery destination. Additional charges, such as customs duties or taxes, may apply for international shipments and are the responsibility of the recipient.

4. Delivery Address: It is your responsibility to provide accurate and complete shipping information, including the recipient's name, delivery address, and contact information. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping information provided by the customer.

5. Shipping Restrictions: Some products may be subject to shipping restrictions due to size, weight, or regulatory requirements. We reserve the right to refuse shipping to certain locations or impose additional shipping fees for orders that require special handling.

6. Lost or Damaged Shipments: We are not liable for lost, stolen, or damaged shipments once they have been handed over to the carrier for delivery. It is your responsibility to file a claim with the carrier for any lost or damaged shipments.

7. Order Tracking: Tracking information will be provided for most shipments to allow you to monitor the status of your order. However, accurate tracking information may not be available for all shipments, especially for international orders.

8. Shipping Delays: We are not responsible for shipping delays caused by factors beyond our control, including but not limited to carrier delays, customs clearance, natural disasters, and public holidays.

9. Shipping Refunds: Shipping fees are non-refundable once an order has been shipped. In the event of a shipping error or delay caused by us, please contact our customer service team for assistance.

10. Changes to Shipping Policies: We reserve the right to modify these shipping policies at any time without prior notice. Any changes will be effective immediately upon posting on this website.

By placing an order for our products, you acknowledge that you have read, understood, and agree to be bound by these shipping policies. If you do not agree to these policies, please do not place an order.