refund policy

A legal disclaimer

This refund policy governs the terms and conditions for requesting refunds for purchases made through our website. By placing an order with us, you agree to comply with and be bound by the following refund policy:

Refund Policy - the basics

Our refund policy ensures a fair and straightforward process for customers seeking refunds. You may cancel your order within 24 hours of placing it to be eligible for a refund, or if you receive a damaged package, you can request a refund with photographic evidence of the damage. While all other sales are final, we aim to provide prompt resolution and refunds when necessary. Please reach out to our customer service team for assistance with any refund inquiries.

What's included in the Refund Policy

1. Cancellation Within 24 Hours: You may request a refund if you cancel your order within 24 hours of placing it. After this timeframe, cancellations are no longer eligible to request for refunds.

2. Refund Process: To initiate a refund, please contact our customer service team with your order details. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

3. Refund Method: Approved refunds will be processed to the original method of payment within 14 days. Please note that shipping costs are non-refundable, and you will be responsible for any return shipping fees unless the return is due to our error.

4. Exchanges: If you wish to exchange your product for a different item, please contact us within 24hours of ordering your product to arrange the exchange. Additional shipping charges may apply for exchanges.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We may request photos or additional information to facilitate the resolution process.

6. Non-Refundable Items: Certain items are non-refundable, including clearance or sale items. Gift cards are also non-refundable.

7. Policy Changes: We reserve the right to update or modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this website.

Our goal is to ensure your satisfaction with our products. If you have any questions or concerns about our refund policy, please don't hesitate to contact us.