FAQ

Cancellation Policy: At Mermaids Garden, we understand that circumstances may change, and we strive to provide our customers with a hassle-free shopping experience. Therefore, we have established a fair and transparent cancellation policy to accommodate your needs. Cancellation Window: Customers have the flexibility to cancel any order within 24 hours of placing it. This 24-hour window ensures that you have ample time to review your purchase and make any necessary adjustments to your order. How to Cancel: To initiate a cancellation, simply reach out to our dedicated customer support team via email at [MermaidsGarden715@gmail.com] . Please provide your order number and relevant details, and our team will promptly assist you in processing the cancellation. Refund Process: Upon successful cancellation within the stipulated time frame, your payment will be refunded using the original method of payment. Please note that it may take a few business days for the refund to reflect in your account. Fairness and Transparency: Our cancellation policy is designed with fairness and transparency in mind. We believe in empowering our customers to make informed decisions while ensuring a smooth and efficient process. While we strive to accommodate cancellations within the 24-hour period, please understand that after this window, orders may have already entered the shipping process. In such cases, we encourage customers to refer to our Returns and Refunds policy for further assistance. We value your trust in Mermaids Garden, and our customer support team is committed to providing excellent service. If you have any questions or concerns regarding our cancellation policy, feel free to reach out, and we'll be more than happy to assist you.Thank you for choosing Mermaids Garden. Your satisfaction is our priority. Here at Mermaids Garden, we are committed to providing you with high-quality holistic health products and exceptional customer service. We want you to have the best experience possible when shopping with us. To ensure transparency and clarity regarding returns and exchanges, please carefully read our return and exchange policy below. Returns and Exchanges: At Mermaids Garden, we have a strict policy when it comes to returns and exchanges. We do not accept returns or exchanges for any reason except when the product is damaged during the shipping process, and the customer has paid for insurance to cover damages. Damaged Products: If you receive a product that has been damaged during the shipping process, please follow these steps: Inspect Your Order: Upon receiving your package, please carefully inspect all items for any visible signs of damage or discrepancies. Ensure that the product's packaging remains intact. Contact Us Promptly: In the event of a damaged product, please contact our customer support team within 48 hours of receiving your order. You can reach us at [MermaidsGarden715@gamil.com]. Provide Details: When contacting us, please provide your order number, a description of the damage, and clear photographs of the damaged product(s) and packaging. This information is crucial for us to initiate the claims process with the shipping carrier. Claims Process: We will review the information you provide and initiate a claim with the shipping carrier. The claims process may take some time, but we will keep you updated on its progress. Resolution: Once the claim is approved, we will offer you one of the following options: Replacement: We will send you a replacement of the damaged item(s) at no additional cost. Refund: If a replacement is not available or preferred, we will issue a refund for the damaged item(s) and the cost of shipping insurance you purchased. Shipping Insurance We strongly recommend that you purchase shipping insurance when placing your order, especially for fragile or high-value items. Shipping insurance helps protect you in the event of damage during transit and ensures a smooth resolution process. Non-Damaged Products We stand by the quality of our products, and we take great care in packaging them securely to prevent damage during transit. As a result, we do not accept returns or exchanges for reasons other than shipping-related damage covered by insurance. Contact Us If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with your Mermaids Garden purchase. Thank you for choosing Mermaids Garden for your holistic health needs. We appreciate your trust in our products and services. [Mermaidsgarden715@gmail.com] Note: This return and exchange policy is subject to change at our discretion. Please refer to our website for the most up-to-date information.

It’s a prepaid 3-month subscription that includes 3 jars of Sea Moss Gel (one per month) and a 4oz jar of Batana Oil in your first month — designed to support a consistent wellness transformation. How does delivery work? You’ll receive: Month 1: 1x 32oz Sea Moss Gel + 1x 4oz Batana Oil Month 2 & 3: 1x 32oz Sea Moss Gel Each shipment is sent around the same date monthly. You’ll receive an email with tracking each time. Can I switch flavors during the subscription? To keep things consistent, all three jars must be the same flavor for the full duration of the challenge. 🌿 Sea Moss Gel How do I take Sea Moss Gel? Take 1–2 tablespoons daily. Eat it plain or mix into smoothies, tea, or juice. Consistency is key for best results. How long does one jar last? A 32oz jar typically lasts 2–4 weeks, depending on your daily dose. How should I store Sea Moss Gel? Keep it refrigerated. Once opened, consume within 3–4 weeks. Is it safe for children or pregnant women? We recommend speaking to your healthcare provider before use if pregnant, nursing, or giving to young children.

We only ship Dry Sea moss and Batana Oil worldwide. Please note that customs fees and import duties may apply and are the responsibility of the customer.

How do I take Sea Moss Gel? Take 1–2 tablespoons daily. Eat it plain or mix into smoothies, tea, or juice. Consistency is key for best results. How long does one jar last? A 32oz jar typically lasts 2–4 weeks, depending on your daily dose. How should I store Sea Moss Gel? Keep it refrigerated. Once opened, consume within 3–4 weeks. Is it safe for children or pregnant women? We recommend speaking to your healthcare provider before use if pregnant.

Can I return my product? Due to the perishable and personal care nature of our products, all sales are final. If there is an issue with your order, contact us right away. My package was lost, stolen, or damaged — what should I do? Email us at MermaidsGarden715@gmail.com. If you purchased shipping insurance, we’ll help you file a claim or send a replacement when applicable. What happens if I entered the wrong shipping address? If your order is returned due to an incorrect address, we’ll reach out to reship — but additional shipping fees will apply.

Are your products FDA-approved? No. These products and statements have not been evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease. Do I need to speak with a doctor before using your products? Yes — we recommend consulting with your healthcare provider before starting any new supplement or wellness product, especially if you have existing health conditions, are pregnant, or are taking medication.

What is Batana Oil used for? Batana Oil is a natural, nutrient-rich oil perfect for hair growth, scalp health, dry skin, and reducing the appearance of scars and stretch marks. How do I use Batana Oil? Apply a small amount to clean skin or scalp. Use 3–5 times a week or daily for deeper hydration and results. Is it greasy? Batana Oil is rich and moisturizing. Start with a small amount and adjust based on your needs — a little goes a long way!

How can I contact you? Email us anytime at MermaidsGarden715@gmail.com — we respond within 1–2 business days. Where are you based? We’re proudly based in the United States and ship across the U.S. and internationally

When will my order ship? We ship at least once a week, typically on Mondays. If Monday is a holiday, your order will ship the next business day. How long does shipping take? Domestic orders typically arrive within 3–5 business days after shipment. International orders vary by location and customs processing. Do you ship internationally? Yes, we ship worldwide. Please note that customs fees and import duties may apply and are the responsibility of the customer. How do I track my order? Once your order ships, you’ll receive a confirmation email with tracking details. If you don’t see it, check your spam folder or email us at MermaidsGarden715@gmail.com. Can I ship to a P.O. box or military address? Unfortunately, we do not ship to P.O. boxes or APO/FPO addresses at this time.