Shipping Information:
At Mermaids Garden, we prioritize delivering your holistic health products with efficiency and care. Here's a breakdown of how our shipping process works:
Shipping Schedule: We ship orders at least once a week, specifically on Mondays, unless the post office is closed for any unforeseen reason.
Order Tracking:Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status and estimated delivery date of your order.
Domestic Shipping (Within the US): For orders within the United States, shipping typically takes 3-5 business days from the date of dispatch. We utilize reliable carriers such as USPS and UPS to ensure a swift and secure delivery to any state.
International Shipping: International shipping times vary based on your location. Factors such as customs processing and local postal services can influence delivery times. We strive to provide accurate estimates during the checkout process. For international orders, customs and import duties may apply. These fees are the responsibility of the recipient and are not included in the product or shipping costs. Please check with your local customs office for information on potential charges.
Insurance Recommendation: To safeguard your purchase, we highly recommend purchasing shipping insurance for your packages. This ensures that you can replace your product in case of any unforeseen issues with your order. Please note that we are not responsible for orders without insurance unless we decide to assist for a specific reason.
Shipping Carriers: We work with reputable carriers such as USPS and UPS to ensure the reliable and timely delivery of your orders. You can trust that your products will be handled with the utmost care throughout the shipping process.
Delivery Addresses: Please ensure that you provide accurate and complete shipping information, including your address and contact details, to prevent delays or issues with your delivery.
Shipping Restrictions: We Ship worldwide. We do not ship to P.O. boxes or APO/FPO addresses.
Shipping Delays:While we strive to deliver your order on time, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier issues. We appreciate your patience in such cases.
Lost or Stolen Packages: If you believe your package is lost or stolen, please contact our customer support team[Mermaidsgarden715@gmail.com], and we will assist you in resolving the issue. We may initiate an investigation with the shipping carrier to locate the package or provide further instructions for resolution.
Returns Due to Failed Deliveries: In the event that a package is returned to us due to a failed delivery attempt or an incorrect address provided by the customer, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.
Confidence in Your Order: Your satisfaction is our priority. Rest assured that we take great care in processing and dispatching your orders promptly. Our commitment to using trusted carriers and recommending insurance reflects our dedication to delivering a positive and secure shopping experience for you.
If you have any specific inquiries about shipping or need assistance with your order, please feel free to reach out to our customer support team at [MermaidsGarden715@gmail.com]. Thank you for choosing Mermaids Garden for your holistic health needs.
Note: Shipping information may be subject to change, and we recommend checking our website for the latest updates.